how to Contact us

Report complaints about your recycling station

We need your feedback to help us get better. Look for your closest recycling station on our map. The map also shows the last time we emptied and cleaned the station, and the next scheduled cleaning date. You can easily report a need for emptying and cleaning, or any other complaints, via the link in the same image that shows the scheduled emptying and cleaning dates. You can also use our complaints form.

You can contact us using e-mail, our website or social media

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Questions, suggestions and complaints

Send your questions or views to our e-mail address

For companies

Companies with producer responsibility can send questions to our e-mail address or call us on +46 (0) 8-566 144 00

Some common questions and answers

How do I sort...?

When is my station emptied?

You can also call us

Operational info

020-088 03 11

Monday - friday, 08:00-20:00

Saturday and sunday, 10:00-16:00


08-566 144 49

Monday - thursday, 08:00-17:00

Friday, 08:00-16:00

Closed for lunch, 11:30-12:30


+46 (0)8-566 144 00

Monday - thursday, 08:00-17:00

Friday, 08:00-16:00

Closed for lunch, 11:30-12:30

Visit or send a letter to our head office in Solna

Postal address: Förpacknings- och Tidningsinsamlingen

Box 1176, 171 23 Solna, Sweden

Street address: Svetsarvägen 10, 3rd floor


Please send your invoice to e-mail adress:

Postal adress: Svenska Förpacknings- och Tidningsinsamlingen AB

FE 5200, 838 77 Frösön

Company information

Business registration number: 556665-4090

The board is seated in Stockholm.

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