Data protection

This page provides information about how we use the personal data we collect, and your rights to access that data.

The information that we collect

Personal data means any information relating to you as an identifiable person, whether directly or indirectly by reference to an indentifier. We process various information about you, depending on your relationship with us:

  • If you have registered for our newsletter, we process your e-mail address.
  • If you are a contact person for, or an employee of, one of our suppliers, we process your name and contact details and communicate with you to the extent necessary for administering the relationship with our supplier (depending on content, this communication may also include personal data).
  • If you are a contact person for, or an employee of, one of our customers, we process your name and contact details and communicate with you to the extent necessary for administering the relationship with our customer (depending on content, this communication may also include personal data).

In addition to the above, we may also process the data you have provided us when contacting one of our employees or our Service Center. We then process your contact details and any information related to the matter you have reported.

How we use personal data

We use the data described above in order to run our business and provide our services. In connection with these activities, we use personal data for the following purposes:

  • To administer relationships with our suppliers, and with you as our customer.
  • To send you relevant information and to market our services.

To administer relationships

  • To handle matters that you report to our Customer Service.
  • To fulfill our contractual obligations to you and meet other legal obligations, or to achieve compliance with law, court orders or regulatory requirements.
  • To communicate with you, if you are the contact person for one of our customers or suppliers, in order to fulfill our contractual obligations with our customer or supplier and to administer our relationship with you. This includes communication regarding deliveries (including delivery notifications and contact), payment processing and so forth. We will also process your contact details to enable future business relationships and in order to send relevant information.

Information and marketing

In order to send you the most relevant information possible, we will use the data we have about you (contact details and so forth) to:

  • Send you communication, marketing and newsletters (if you have registered for our newsletter) and to inform you about news that may be of interest to you. When we send you marketing e-mail, you can always choose to opt-out of certain types of marketing by clicking the unsubscribe link at the bottom of every e-mail.

We protect your data

We are restrictive when sharing your personal data with third parties. However, the provision of our services may require that we share your data with third parties in order to, for example, provide you with our services.

The companies with whom we share your data may only process these data in accordance with our instructions, and we ensure a high level of protection for your personal data by signing agreements. We also share your data with companies that provide us with services (such as providers of IT services, IT systems and so forth) should they require access to personal data in order to provide us with their services.

We may also share personal data in the event of a business transaction (such as the merging of our company with another company, or when divesting our assets) or with authorities, for example, if necessary for compliance with a legal or statutory obligation or a regulatory requirement.

We keep your personal data only for as long as warranted to perform our contractual obligations to you or for other necessary purposes, such as compliance with our legal obligations or for settling disputes.

Since these needs may vary for different types of data and for different contexts, the actual retention periods may vary. The time limits for deleting data are mainly determined by the sensitivity of the data. Sensitive data is retained for a shorter period than less sensitive data.

Read more

Svenska Förpacknings- och Tidningsinsamlingen AB is the data controller:

If you have any questions about data protection, please contact us at gdpr@ftiab.se.

Read more about the General Data Protection Regulation and your rights on the Swedish Data Protection Authority’s website:

The General Data Protection Regulation (GDPR) (Swedish only)

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